How Can I Book a Reverse Order?

There are two ways by which you can book a reverse order

Please follow the steps to book a reverse order by new order booking form.

  1. On the left navigation screen click on Orders.

  2. Click on New Order.

  3. On the Order Form, select your pick up address, enter order information, customer information and package information.

  4. Make sure to select the Order Type as Reverse. Please Note: The customer address will be treated as the pickup address for this order and the warehouse address will be treated as the delivery address

  5. Click on Create Order button after filling all the details.

  6. On clicking the Create Order Button, your order will be booked and a carrier and tracking number will be assigned to your order if your account is of carrier automation.

  7. If your account is of carrier choice, on clicking the Create Order Button, you will see a dialogue box from which you can select the carrier after checking the estimated rate for any shipping mode as per your perference.

  8. Click on the “Book” button to book the revse order with the carrier of your choice.

  9. Once your reverse order is successfully booked, your order will shown on Shipments page from where you can refer to the tracking number and carrier.

  10. Please Note: Shipping Label and Manifest is not required for the reverse orders, thus you will not find the download label button on any of the reverse orders.

Alternate method to book a reverse order if you want to book reverse for an order whose forward order was also processed at Shyplite, please follow the steps mentioned below

  1. On the left navigation screen click on Shipments.

  2. Double click on the order you want to book reverse of, it will open the shipment details page.

  3. You can see six buttons Rebook, Book-Reverse, Cancel, Download, Previous & Next.

  4. Click on the Book-Reverse button.

  5. It will open the order form on which you can edit customer details. You will have to input the Order ID and Select the date.

  6. Click on Submit after editing the details as per your requirement.

  7. On clicking the Submit Button, your reverse order will be booked and a carrier and tracking number will be assigned to your reverse order if your account is of carrier automation.

  8. If your account is of carrier choice, on clicking the Submit Button, you will see a dialogue box from which you can select the carrier after checking the estimated rate for any shipping mode as per your perference.

  9. Click on the “Book” button to book the reverse order with the carrier of your choice.

  10. Once your reverse order is successfully booked, your order will shown on Shipments page from where you can refer to the tracking number and carrier.

  11. Please Note: Shipping Label and Manifest is not required for the reverse orders, thus you will not find the download label button on any of the reverse orders.

If you have any questions that are not addressed, please feel free to reach Shyplite Support.