Order is Showing Delivered but My Customer Hasn't Received the Order. What Should I do?

In case the where order status is updated as delivered however customer claims that the order is not delivered, please request POD of the order from Shyplite Support.

POD stands for Proof of Delivery and it acts like a receipt that proves that the delivery has been made to the customer. Please note, you can request POD within 7 days from the delivery date.

If you have any questions that are not addressed, please feel free to reach Shyplite Support.