Do you Send Tracking SMS to My Customers?

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Do you send Tracking SMS to My Customers?

We send SMS notifications to your cusotmers at the multiple tracking statuses.

Booked: We send a SMS notification when an order is booked on Shyplite panel. By default we keep the Booked SMS notification disabled for your customers. If you want to send the enable SMS on booking of an order, you can reach to Shyplite Support to enable it on your account.

  • SMS Body: BOOKED: Your Order {PRODUCT NAME} - {BRAND NAME} is booked. https://tracklite.in/track/{AWBNO}

Picked up : We send a SMS notification as soon as the order gets picked up from your location.

  • SMS Body: PICKED UP: Your Order {PRODUCT NAME} - {BRAND NAME} is picked Up. https://tracklite.in/track/{AWBNO}

Out for Delivery: We send a SMS notification when the order gets OFD.

  • SMS Body: ARRIVING TODAY: Your Order {PRODUCT NAME} - {BRAND NAME} is out for delivery. https://tracklite.in/track/{AWBNO}

Exception: We send a SMS notification when the order gets delayed due to an exception. By default we keep the Exception SMS notification disabled for your customers. If you want to send the updates regarding delay in delivery due to an exception to your customers, you can reach to Shyplite Support to enable it on your account.

  • SMS Body: EXCEPTION: Your Order {PRODUCT NAME} - {BRAND NAME} is delayed. https://tracklite.in/track/{AWBNO}

Delivered: We send a SMS notification when the order gets delivered to your customer.

  • SMS Body: DELIVERED: Your Order {PRODUCT NAME} - {BRAND NAME} is delivered. https://tracklite.in/track/{AWBNO}

What Are the Charges for Tracking SMS to My Customers?

Tracking SMS to your customer is aboslutely FREE of cost service from Shyplite.


What is the Format of the Tracking SMS?

Please find below the tracking SMS formats for your reference.

  • BOOKED: Your Order {PRODUCT NAME} - {BRAND NAME} is booked. https://tracklite.in/track/{AWBNO}
  • PICKED UP: Your Order {PRODUCT NAME} - {BRAND NAME} is picked up. https://tracklite.in/track/{AWBNO}
  • EXCEPTION: Your Order {PRODUCT NAME} - {BRAND NAME} is delayed. https://tracklite.in/track/{AWBNO}
  • ARRIVING TODAY: Your Order {PRODUCT NAME} - {BRAND NAME} is out for delivery. https://tracklite.in/track/{AWBNO}
  • DELIVERED: Your Order {PRODUCT NAME} - {BRAND NAME} is delivered. https://tracklite.in/track/{AWBNO}

  • {PRODUCT NAME}: Product declared at time of booking. Product name upto 40 characters will be displayed in the SMS.

  • {BRAND NAME}: Brand name mentioned in Tracklite section on Profile Page in Shyplite Settings. Brand Name can be of maximum 20 characters.

Can I Customize the Tracking SMS?

Currently, Tracking SMS are not customizable, however, you can hide the Product Name from the SMS if required.


I Do Not Want to Show Product Name in Tracking SMS, What Should I Do?

We do have a feature to remove the product name from the SMS in case required. To activate the feature, please reach out to Shyplite Support.


How to Set the Brand Name for Tracking SMS?

  1. Go to Profile in the Settings
  2. Scroll Down to Tracklite Section
  3. Add the Brand Name in the Brand Name field. Please note, upto 20 characters are allowed in the brand name. If your brand name has more than 20 characters, please reach out to Shyplite Support to check the feasibility.

If you have any questions that are not addressed, please feel free to reach Shyplite Support.