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Tracklite is a customizable tracking page where your customers can track their order. This is a completely free feature by Shyplite on which you can showcase your brand name, logo and customer support details for easy reference for your customers.
It display details for an order such as Order ID, Courier Name, Tracking Number, Real time tracking, Estimated delivery time.
Your customers can also give an alternate instruction in case they want to get it reattempted. Their remark gets added on the NDR page and get escalated to the carrier along with other order NDR remarks.
Go to Customization in the Settings.
Update the following details in the Tracklite Settings.
Add the following information
- Upload your brand logo here. Logo size should be less than 500 kb. The allowed image formats are .png and .jpg
- Add your Brand Name, same will be displayed on the Tracklite.
- Add your website URL here. The customer will be redirected to your website when he clicks on your brand name or your brand logo.
- Add your customer support email address where your buyer can reach you in case of any queries.
- Add your customer support phone number where your buyer can reach you in case of any queries.
Custom URL Tag
- Add your brand name to Tracklite URL.
Accept Return for
- Allow your customers to place a return request for their order from the Tracklite page itself. You can choose the number of days till when you will accept the return request after delivery.
- Once the return request is placed by the customer, same will be reflected on your orders page with Channel “Tracklite” and you can book the order by clicking the “Book” button.
- Set logo alignment position for the mobile user from Left, Center & Right.
Click on Save to update the settings.
If you have any questions that are not addressed, please feel free to reach Shyplite Support.